Frequently Asked Questions

Browse our collection on https://awon.shinan.space, add your items to the cart, and proceed to checkout. You can also reach out via WhatsApp or phone to place an order directly with our team.

We accept online credit/debit cards (BML and international gateways), verified local bank transfers (BML and MIB), and approved financing through third-party installment schemes.

Select "Bank Transfer" at checkout. Transfer the total order amount to our bank account provided on the confirmation screen, then upload or WhatsApp your transfer slip with your Order ID to confirm your purchase.

- Select the furniture you wish to purchase and request an official quotation via our website or customer service. - Submit the quotation to MIB (via the Ujaalaa portal) or MFLC for financing approval. - Once approved and the purchase order (PO) or clearance is issued to Awon, we schedule your delivery and assembly.

No. Financing approval, down payment requirements, interest/profit rates, and repayment tenures are determined entirely by MIB or MFLC according to their eligibility criteria.

We offer doorstep delivery across the Greater Malé area (Malé, Hulhumalé Phase 1 & 2, and Villimalé). For outer atolls and islands, we deliver directly to your nominated cargo boat or ferry berthed in the Malé harbor.

Yes. We provide free doorstep delivery within Greater Malé and free transit to the cargo boat for island orders. Please note that sea-freight charges levied by the boat operator are payable by the customer upon arrival at your island.

In-stock items are typically delivered within 24 to 48 hours within Greater Malé. For island boat deliveries, we schedule drop-off around your boat's departure schedule once confirmed.

Yes. For deliveries within the Greater Malé area, our professional assembly team sets up your furniture on the same day at no extra cost.

Our standard free assembly service is currently limited to Greater Malé. Outer-island orders are shipped flat-packed in heavy-duty packaging with all necessary hardware and assembly instructions included.

Please inspect your items upon delivery. If you notice any damage or missing hardware, report it to our team within 48 hours with photos of the issue. We will repair the item, supply replacement parts, or replace the product.

Our delivery responsibility covers safe handover to your designated boat captain or cargo agent. We ensure every outer-island order is thoroughly inspected and securely packed prior to loading. Once the boat crew inspects and signs the delivery handover, the transit risk lies with the boat carrier.

Because of logistics and handling constraints, we do not accept returns or exchanges for change of mind or incorrect space measurement. Please double-check product dimensions and room measurements before ordering.